Terms & Conditions

Booking & Payment

All reservations are secured with full payment at checkout. Because we operate with limited seating and a fixed schedule, your seat is only confirmed once payment is completed. Fares and any additional charges (extra or oversize luggage) are shown clearly before payment.

Cancellations & Modifications

Cancellations made at least 24 hours before the scheduled departure are eligible for a refund. Cancellations within 24 hours of departure may not be refundable. We offer complimentary modifications up to 24 hours before departure, subject to availability — simply contact us and we'll assist.

Service Disruptions & Limitation of Liability

1. Events beyond our control. We are not responsible for delays, cancellations, or failure to complete a trip caused by circumstances beyond our reasonable control, including but not limited to: vehicle breakdown or mechanical failure, traffic accidents, highway or road closures, weather and road conditions (snow, ice, fog, flooding), avalanche control, police or government action, and other events of force majeure.

2. What we will do. If a disruption occurs, we will make reasonable efforts to (a) arrange alternative transportation, (b) rebook you on the next available departure, or (c) provide a full refund of the fare paid for the affected trip. We will contact you as quickly as possible using the details on your booking.

3. Limitation of liability. Our total liability for any disruption is limited to the amount paid for the affected trip. We are not liable for any indirect, incidental, or consequential losses, including but not limited to: missed flights or connections, airline change or rebooking fees, lost tickets or deposits, accommodation, meals, or any other costs arising from a delayed or cancelled trip.

4. Your responsibility. Air travel carries inherent timing risk. We strongly recommend allowing ample buffer time between your scheduled drop-off and any flight or connection, and that passengers carry travel insurance covering missed connections and trip interruption.

Luggage & Items

Each seat includes one free standard suitcase. Additional bags and oversize or specialty items (skis, snowboards, golf bags, bike cases, strollers) are $15 each and must be declared during booking so we can plan vehicle capacity and safe loading.

Passenger Conduct & Readiness

Please be ready at least 5 minutes before your scheduled departure. Fixed departures keep all passengers on schedule and we cannot hold the vehicle for late arrivals. We reserve the right to refuse service where passenger conduct is unsafe or unlawful.

Contact

Questions about these terms? Reach us at (416) 738-0545 or bookings@westexpressshuttle.com. By booking with West Express you acknowledge and accept these terms.