Frequently Asked Questions

Yes. All reservations are secured with payment at checkout. Because we operate with limited seating and a refined schedule, your seat is only confirmed once payment is completed. You'll receive an instant confirmation email with your trip details.

Cancellations made at least 24 hours before departure are eligible for a refund. Cancellations within 24 hours of departure may not be refundable.

We offer complimentary modifications up to 24 hours before departure, subject to availability. Simply contact us and we'll assist you.

We accept all major credit and debit cards through our secure online checkout. No hidden charges — your total fare is shown clearly before payment is completed.

We pick up at major Canmore properties: Blackstone, Mystic Springs, Lodges at Canmore, Skyline Peaks, The Mercer, Canmore Crossing, The Summit Place, and Ascent (Harvie Heights). Your confirmed pickup location is provided at booking.

Please be ready at least 5 minutes before your scheduled departure. Fixed departures keep all passengers on schedule — we can't hold the van for late arrivals.

For airport pickups, we monitor inbound flights and adjust accordingly when possible. If your flight is significantly delayed, contact us as soon as possible and we'll coordinate next steps. Always include your flight number when booking.

Approximately 90–120 minutes depending on traffic and road conditions between Canmore and YYC Calgary International Airport.

Occasionally something outside our control happens — a vehicle breakdown, a highway closure, or severe weather on the Trans-Canada. If we can't complete your trip, we'll make every effort to arrange another vehicle, put you on the next available departure, or fully refund that trip's fare. Please note we can't cover downstream costs such as missed flights or rebooking fees, so we recommend leaving buffer time and carrying travel insurance. See our Terms & Conditions for full details.

Each seat includes one free standard suitcase. Additional bags and oversized items must be declared during booking so we can plan vehicle capacity. Extra bags and oversize items are $15 each.

Yes — ski and snowboard bags are welcome. Please declare them when booking so we can ensure adequate space and safe loading.

Yes. Golf clubs, bike cases, and strollers are all welcome at $15 each. Declare all oversize items during booking.

List any special items in the booking notes. This lets us plan appropriately and avoid last-minute loading issues.

Our shuttle seats up to 9 passengers. For 6+ passengers we recommend booking the full van charter — same vehicle, exclusive to your group, more flexibility. Available via the booking page.

Yes. Our Private Van option covers any destination in Alberta — Kananaskis, Banff, golf courses, trail heads, corporate sites, and more. Select "Private Van" when booking and enter your locations.